If a customer has a problem we work with them to resolve it – not happy with a service then we’ll find out why, work with them to resolve any queries or blocks to their satisfaction and if appropriate offer them an alternative service or adaptation.
Likewise as the inevitable refunds have come in we always reach out to the customer to establish what exactly they aren’t happy about, and again work with them to resolve any issues and then, if possible, make alternations to the product to ensure it’s no longer a reason people think about claiming for a refund.
In the end, it was resolved without any evidence being heard on the basis that Peters acted out of excessive self-defence.
Mr Jonathan Barnes, prosecuting, said the incident happened when victim Darren Moore looked out of his window and saw Peters manhandling a woman in the street outside.
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Matthew Peters turned his anger on victim Darren Moore, who suffered serious injuries when he fell through a plate glass window in the centre of Honiton.
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Sean Davis Professor, Sacramento Ph D, 2005; Virginia Tech Research interests: Common factors across effective MFT models; MFT training and supervision; commonalities of healthy and distressed couples; process and outcome research; observational research; bridging the scientist/practitioner gap in MFT Sandra Espinoza Visiting Assistant Professor, Los Angeles Psy D, 2015; Alliant International University Research Interests: Latino individuals, couples and families, impact of immigration and deportation on mental health, qualitative methods, bilingual therapy, Emotionally focused therapy and attachment styles.
Cheryl Oswald, aged 23, of Potter Close Honiton, who played a minor part in the violence, admitted assault.
Recorder Mr Paul Dunkels, QC, jailed Peters for 20 months, suspended for two years and ordered him to pay £500 compensation. He told Peters: “The aggravating features are the use of your foot as a weapon and you have a number of convictions for violence.“Violence in the street at night by drunken people alarms the general public and underlines the sense of safety for the whole community, particularly those who are victims.“I take into account it is three-and-a-half years since this offence and you have done a great deal to put your life in order.
Peters had been involved in a scuffle in the street but he kicked and hit Mr Moore before he went through the window, Exeter Crown Court was told.
Peters, aged 24, of Phillips Square, Honiton, admitted causing grievous bodily harm.